Frequently Asked Questions

How far in advance to do I need to order my cake?

We require a 6 week notice time for event cakes and a 3 month notice time for wedding cakes.

Where are you based?

We are based in South East London

Do you deliver?

We do offer a delivery and collection service. Deliveries carry an extra charge and is calculated based on your location. This will be added to the overall cost of your cake.

How do I serve my cake to my guests?

All cakes are refrigerated before delivery or collection. Please allow 1-2 hours for your cake to come to room temperature before eating. Your cake should be soft to the touch. We do not not advise leaving your cake in direct sunlight or near a heat source as this will melt your cake. For coffee portions, cut your cake into 1 x 1 slices and 2 x 1 slices for dessert portions .

When do I need to pay my balance?

We require a 50% non refundable deposit to secure your cake and hold the date. The remaining 50% must be paid in full 2 weeks before your collection or delivery date.

What sizes do you offer?

Our sizes range from 4 inches to 12 inches.

What do I do if I need to cancel my cake order?

You can find our cancellation policy here

How can I leave feedback?

We would love to hear from you. Feel free to drop us a email!

Do you take on last minute orders?

You can find information on last minute orders here

Do you make cakes for people with allergies?

You can find information on allergies here

How do I store my cakes?

Your cake is best when eaten fresh the day of collection or delivery.

Always wrap your cake in cling film, twice over. This helps to protect your cake from drying out and absorbing the odour in your fridge. You can leave your cake at room temp, covered. Your cake will last for up to 4 days. Cupcakes are best eaten on the day of collection but can be stored at room temp for 2-3 days. We don’t recommend storing cupcakes in the fridge as this will dry them out.

Do you make children’s/character or novelty cakes?

As much as we would love to create an amazing cake for you, we actually don’t create these types of cakes.